Kempinski Hotels is renowned for its European luxury, personalized service, and commitment to creating memorable experiences. A signature element is the 'Lady in Red,' a brand ambassador who provides bespoke assistance to guests. The brand is known for its elegant design, often blending classic European grandeur with local cultural influences, and offering exquisite culinary experiences.
Kempinski Hotels is primarily owned by Bahraini investors, holding a majority stake, with a Thai shareholder holding a minority stake. This ownership structure was formalized in 2017, reinforcing the company's long-term strategy to remain an independent European luxury hotel group.