A level of hospitality
unlike anything before.
Pearl delivers a complete guest profile the moment a reservation is confirmed — taste, history, preferences, dislikes, occasion, and an AI-written brief ready for every department.
- 20th anniversary — open with grower Champagne (Ulysse Collin or Selosse)
- Eleanor: hard shellfish allergy — zero cross-contact in any amuse or shared plate
- Theater at 10:30 PM — close service by 10:00
A guest profile
that travels with the guest.
The profile belongs to the guest, not the venue. Pearl builds the Golden Record the industry has chased for decades.
“Hospitality staff want to personalize. They’re trained for it, they’re passionate about it. But they’re working blind. We give them sight.”
- 20th anniversary — open with grower Champagne (Ulysse Collin or Selosse)
- Eleanor: hard shellfish allergy — zero cross-contact in any amuse or shared plate
- Theater at 10:30 PM — close service by 10:00
Pearl connects your data with
guests' preferences and history.
By the time a guest is seated, we've matched their profile to your specific bottles, dishes, and pairings. Every recommendation is grounded in what's actually pourable and on the menu tonight.
- Ulysse Collin · Les Maillons 20186 btl in cellar · $340Matched
- Domaine Leroy · Gevrey-Chambertin 20152 btl · $1,180Matched
- Krug Grande Cuvée 171ème14 btl · $480
- Egly-Ouriet · Les Crayères4 btl · $620Matched
- Aged duck, charred cabbage, foieCourse 5 · prix fixeMatched
- Hokkaido uni, brown butter dashiCourse 2 · prix fixe
- Black truffle agnolottiCourse 4 · supplement +$60Matched
- Open with96%Egly-Ouriet Les Crayères — grower Champagne, in stock, fits "restraint over boldness" preference precisely.
- Substitute100%Replace Course 2 (uni) with crudo alternative — Eleanor's shellfish allergy is hard.
- Lead bottle94%Domaine Leroy Gevrey 2015 — village-level Gevrey, age-matched. 2 in cellar; reserve one now.
- Course swap88%Push the truffle agnolotti supplement — James pays for truffle 89% of visits.
Four steps. Zero
integration overhead.
Pearl plugs into your existing reservation and PMS flow — OpenTable, SevenRooms, Cendyn, Mews, Opera, or direct. No data migration. No staff training.
Guest books through Pearl
The moment a Pearl member makes a reservation, their full profile surfaces in your dashboard. No action required from your team.
Pearl fills the pre-arrival gap
Automated outreach goes to the guest before their visit to capture anything missing — occasion, constraints, updated preferences. You receive a complete brief, not a half-filled form.
Every department is briefed simultaneously
The profile flows to restaurant, bar, front desk, and concierge at the same time. The data fragmentation that plagues hospitality disappears.
Profile enriches with every visit
Each experience the guest has strengthens their profile. The next time they book with you, you know more than you did before.
I walked into a restaurant in Tokyo I’d never visited. The sommelier already knew I prefer Champagne and don’t eat shellfish. They pulled a bottle I’d never heard of but absolutely loved. That’s the five star experience I’m paying for.
Six tools.
One operating system for guest intelligence.
Portable guest profiles
Taste, dietary, history, spend, ambiance, and occasion data delivered at the time of booking. Covers the full hospitality stack — food, wine, spirits, service, and seating.
Pre-arrival AI brief
A synthesized, actionable brief for your team prepared before every visit. Not raw data — a recommendation written in plain language for your sommelier, host, and concierge.
Cross-department visibility
Restaurant, bar, front desk, spa, and concierge all see the same profile at the same time. One guest. One record. Every department aligned.
Direct guest relationships
Unlike OTA bookings that gate your guest's contact data, Pearl delivers verified, direct guest relationships. No middleman. No masked emails blocking 21% of your database.
High-intent audience
Every Pearl guest is a verified, vetted hospitality enthusiast with deep dining and travel histories. Not mass-market — the guests who matter most to your business.
Event & experience sales
Sell tickets to winemaker dinners, private tastings, chef collaborations, and exclusive experiences directly to a pre-qualified audience averaging $1,500 per event ticket.
The intelligence
compounds in your favor.
The more guests use Pearl, the richer the intelligence you receive. The better your service, the more guests trust Pearl with their preferences.
Hospitality without limits.
Every guest, known. Every visit, prepared. Every detail, anticipated.
A level of service the industry has dreamed of and never achieved at scale —
delivered to every venue, every night.
Founding partners lock in preferred rates before public launch.
Accepting founding
venue partners.
Join the network of restaurants, hotels, and bars building the future of hospitality intelligence.
Founding partners lock in preferred rates before public launch.